Refund policy

Here at Tapferkeit, we want you to be proud to wear our brand.

If you are not 100% satisfied with your purchase, you can return it to us within 14 days. Please note that items returned within 14 days can be refunded to the original payment source.

We offer free returns for UK orders. If your order is from outside of the UK, you will be responsible for paying for its return.

Returns are only accepted for items purchased directly from the Tapferkeit website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable.

Please note items included in a clearance sale are not permitted for return.

To process your return, please contact us using our contact form or alternatively, email us at support@tapferkeit.com. The items must meet the following criteria:

1. Your items are unworn, undamaged, in a re-sellable condition, (i.e. no creases on band), and in their original packaging.

2. Your return request is submitted within 14 days of receiving your original order.

DAMAGED GOODS

Receive a damaged item? Please reach out to our Customer Support team at support@tapferkeit.com or via the contact us page and they will help resolve the issue. See more warranty information on our FAQ page.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Once you notify us that you would like a return, we will email you with details of how to return your watch.

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.

If you have any further questions regarding shipping or returns please visit our FAQ page or contact us at support@tapferkeit.com